INSURANCE POLICY

  1. In case of any damages done to the rented vehicle by the customer amounting to a value less than ₹25,000, the renter has to bear the entire charge for repair as quoted by the showroom at the time of return.
  2. If the cost of damage exceeds ₹25,000, the renter has to pay a depreciation amount of ₹25,000 and also the difference amount between the quotation given by the showroom and the insurance claim quotation. Along with this, a full-day charge (based on the package rented) for the damaged car has to be paid by the customer for the number of days the car is kept in the showroom.
  3. If the cause of damage is found to be due to the renter violating traffic rules, rash driving, drunk driving, or if the renter has less than a year of driving experience in a hill station, then no insurance can be claimed, and the renter has to bear the full damage cost.
  4. In case of damage, the renter is solely responsible for the towing charges and other legal/police formalities incurred until the car reaches the showroom for further processing.
  5. The renter is not allowed to off-road the vehicle, and if any damages occur due to the same, the renter has to bear the entire damage repair charges.

CANCELLATION POLICY

  1. If the ID proofs submitted by the renter at the time of pick up is not satisfactory or if the renter forgets to bring the IDs mentioned in the terms during pick up, the booking will be considered as last-minute cancellation and no refund of the advance paid will be given.
  2. If the renter is found to be drunk or under any kind of intoxication at the time of pick up, the booking will automatically be cancelled and no refund will be provided.
  3. Any changes in the date of booking should be informed to us at least 48 hours before the trip timing; otherwise, a 30% charge would be applied for changing the booking.
  4. In case the renter needs to cancel the booking, the same has to be informed 48 hours before the time of pickup, and the booking will be cancelled with a charge of 30%. In case of the cancellation being done within 48 hours prior to the time of pickup, no refund will be given.
  5. If the renter needs to cancel or modify the booking within 24 hours from the time of pickup, no changes can be done to the same and no refund will be processed.